Kalbarri Edge Resort

My boyfriend and I stayed here for 2 nights over Christmas 2023. The room we paid for wasn't cheap per night and expected much better service than what we experienced. We drove all day from Perth and were tired and wanted to get into our room and relax. Jacquie was on desk and wasn't that friendly to my boyfriend and was asking for credit card details which was already used for the booking. She was also patronising when we told her about toilet not flushing properly and told my boyfriend how much toilet paper to use. The room was spacious and we were grateful for the comfy bed, air-conditioning and ensure bathroom and mini kitchen and fridge. We also enjoyed the pool and BBQ facilities. When you pay lots of money to stay in a resort, you should be treated with consideration and respect.

Stayed 3 nights at edge resort for our mini honeymoon from the time we arrived we where greeted beautiful free bottle of wine for our honeymoon. The room was amazing clean perfect getting up and seeing kangaroos and emus on the verandah was amazing. Close to everything the only thing was because we didn't book a table for breakfast and didn't get much for breakfast not much left and got charged $20 each for breakfast which was confusing why I understand that they had buses in but I should off been still able to have a continental breakfast for $17

If you don't speak fluent ENGLISH with an AUSSIE accent, reconsider staying here. During my recent stay at this hotel, I encountered an extremely unpleasant situation with the receptionist, JACKIE. It's crucial to address the racial discrimination and unacceptable treatment I faced. I called for a last-minute booking at 4 pm, as i found it is a bit far by driving to reach Perth downtown on the same day, our family decided to look for a place to stay overnight. When we called, Jackie was unwilling to assist, citing difficulties understanding my english accent. As an Asian born and raised in Canada, I was shocked by this explanation. She blamed the phone connection, leading to a sudden call disconnection. Jackie also insisted we should hurry coming to the hotel "because she had to go home soon," despite it being a reasonable 5 pm. Upon arrival, we received no proper greeting, and she seemed clueless about our earlier call, repeatedly confusing room availability. This led to unexpected additional charges, as she switched room options without clear explanations. When I sought clarification on room types, her response was dismissive: "DO YOU WANT THE ROOM OR NOT? IT WAS LONG DAY FOR ME I WANT TO GO HOME," accompanied by SIGHS AND EYE ROLLINGS. This level of customer service was entirely unacceptable and displayed a complete lack of respect. Additionally, after my payment, I asked about nearby supermarkets for food. Jackie closes the conversation with, "all shops are closed," and rushed us out. However, I quickly discovered that several shops were open at that time. Every customer deserves respect, regardless of their background or accent. Encountering such unprofessional, racist behavior was disheartening and rude. I hope the hotel management takes these issues seriously and acts promptly to improve the guest experience. I cannot recommend this hotel due to the terrible service I received from Jackie.